Return and Refund Policy

Thank you for shopping at LIV BIO PHARMA.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation :

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to LIV BIO PHARMA, 6/376, KARAKKATTU BUILDINGS, POOVARANI P.O , KOTTAYAM -686577, KERALA ..

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to LIV BIO PHARMA, accessible from www.livbiopharma.com

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Returns, Refunds, and Exchanges – Order Cancellation policy

Orders can be cancelled only before dispatch

In case of prepaid orders being asked to cancel while dispatch is in progress 2% processing fee shall be deducted. Once the order is dispatched and asked to cancel, ₹150 shipping charges in addition to 2% processing fee will be deducted. If order is refused after being attempted to delivery additional RTO shipping charge of ₹150 will be applicable.

To request cancellation please call us within 2 hours of placing your order.

We accept returns and exchanges under the following terms:

Eligibility Criteria

The product must be unused, unopened, and in original packaging Return/exchange requests must be raised within 24 – 48 hrs. of delivery Products under offers, combos, free gifts, or clearance sale are not eligible for return or exchange Exchanges.

If you wish to exchange a product (wrong variant/order), the following charges are applicable:

₹150 one-way shipping fee for sending the replacement

Price difference between the new and original product if any

In case of arranging reverse pick up company shall charge ₹150 shipping

Charges.

Refund Policy

1. Refunds will be initiated after receipt and inspection of the returned product at our warehouse.

• Refunds will be credited to the original mode of payment within 7–10 business days.

•  For COD orders, refunds will be made via bank transfer/ UPI, you will be required to share your details..

• In cases where COD order is delivered and still the refund is asked due to (wrong order placement/by choice), refunds will be initiated after deduction of ₹150 shipping charges and ₹49 COD charges .

• For Prepaid orders, refunds will be made in their original source of payment mode after deduction of 2% processing fees and ₹150 shipping charges in cases where the order was already dispatched Damaged / Incorrect Product.

If you receive a damaged, defective, incorrect item or missing item, notify us within 24 hours of delivery at with clear images and unboxing videos (if possible) along with order number & batch details Upon verification, a replacement or refund will be arranged at no additional cost.

General Terms

Returns are not accepted for reasons related to taste, personal preferences / choices or expected results . LIV BIO PHARMA reserves the right to refuse returns or refunds if the

product is not eligible under this policy.

All return claims are subject to quality check and verification by our internal team.

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 7 days
• The Goods are in the original packaging

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

LIV BIO PHARMA , 6/376, KARAKKATTU BUILDINGS, POOVARANI P.O , KOTTAYAM-686577 , KERALA , PH:70253 25952

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By visiting this page on our website: [www. livbiopharma.com](www. livbiopharma.com)